Refund policy

Returns & Refunds

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged, faulty or wrong items
If your order arrives damaged, faulty, or isn't what you ordered, email us at contact@osunstore.com as soon as you notice, with your order number and a photo. We'll offer a replacement or a full refund, including any shipping you paid. In most cases you won't need to send the item back. If we do need it returned, we'll cover reasonable return postage.

Change of mind
We don't currently offer refunds or exchanges for change of mind, so please check sizes and colours before ordering. We're happy to answer any questions at contact@osunstore.com. This doesn't affect your rights under the Australian Consumer Law.

Cancellations
Need to cancel? Email us before your order is dispatched (usually within 24 hours) and we'll refund you in full.

Lost or delayed orders
If your order hasn't arrived within 30 business days of purchase, contact us. We'll track it down and, if it's lost, send a replacement or give you a full refund.

How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days.